Technology and Cybersecurity Grievance Reporting

Modified on Wed, 3 Sep at 2:37 PM

We are committed to providing a secure and reliable experience for all our customers and investors. In the event of any technology-related issues, including those concerning cybersecurity, we have established a clear and efficient process for you to lodge a complaint.

How to Lodge a Grievance:

Write an email detailing out the issue faced along with device make and model and screenshots mandatorily,, to support@zerodhafundhouse.com.

Grievance Resolution Process:

Once a grievance is submitted, you will receive an acknowledgement with a unique tracking ID. Our team will investigate the issue and provide a resolution. You can track the status of your complaint using the provided unique ID.
Timeline for Resolution: We strive to resolve all grievances promptly. You can expect a response within 2 business days after we receive your complaint. Complex issues may require additional time, but we will keep you informed of the progress.

Cybersecurity Awareness and Education

Stay Informed and Secure

We believe that a well-informed customer is a secure customer. We are committed to regularly educating you on cybersecurity risks and best practices. Please visit our website regularly for the latest security alerts, tips, and information.

Reporting Phishing and Scams

Your help is crucial in our fight against cyber threats. If you receive any suspicious emails, messages, or encounter websites that impersonate our services (phishing),Do not click on any links or download any attachments from the suspicious message and please report them to us immediately.

How to Report: Forward the suspicious email (including the link, attachments etc) to security@zerodhafundhouse.com.

We will take effective remedial action, including reporting the phishing site to relevant authorities and security vendors to have it taken down.

Protecting Your Credentials

Never share your login credentials, passwords, One-Time Passwords (OTPs), or any other sensitive personal information with anyone. Our employees will never ask for this information. Sharing your credentials with a third party, even to those you trust, can expose your account to significant risks, including unauthorized transactions, data breaches, and financial loss. Please be vigilant and keep your personal information secure.